EMPREGADO DOS CENTROS DE CHAMADAS

-- REQUISITO OBRIGATÓRIO: DOMÍNIO DINAMARQUÊS C2 --

CUSTOMER SUPPORT SPECIALIST
PROVIDE CUSTOMER SUPPORT IN DANISH VIA PHONE, EMAIL, AND CHAT
ASSIST CUSTOMERS WITH ONLINE ORDERS, DELIVERIES, RETURNS, PAYMENTS, AND PRODUCT-RELATED INQUIRIES
HANDLE SENSITIVE CUSTOMER INFORMATION WHILE FOLLOWING SECURITY AND DATA PROTECTION POLICIES
DELIVER PROFESSIONAL AND SOLUTION-ORIENTED SUPPORT AT ALL TIMES
COLLABORATE WITH INTERNAL TEAMS, CARRIERS, AND OTHER DEPARTMENTS TO RESOLVE CUSTOMER CASES EFFICIENTLY
IDENTIFY AND ESCALATE COMPLEX ISSUES WHEN NECESSARY
MAINTAIN AND UPDATE INTERNAL SYSTEMS AND CUSTOMER RECORDS
STRONG COMMUNICATION AND PROBLEM-SOLVING SKILLS
CUSTOMER-ORIENTED MINDSET WITH ATTENTION TO DETAIL
ABILITY TO WORK EFFICIENTLY IN A FAST-PACED ENVIRONMENT
PREVIOUS EXPERIENCE IN CUSTOMER SUPPORT OR BACK-OFFICE ROLES IS A PLUS
TEAM PLAYER WITH A PROACTIVE ATTITUDE AND WILLINGNESS TO LEARN