Social Media Content Moderator (m,f): German or Dutch (Callcenteragent/in)

Start: monthly

We are working with a leading Outsourcing/BPO consultancy to recruit Content Moderators for an on-site TikTok project in Lisbon.

In this role, you will ensure that content posted by users meets community guidelines and policies. You will work in a fast-paced, international environment, reviewing videos, posts, and comments, and helping to maintain a safe and positive online experience for users worldwide.

Your Role
Review and moderate user-generated content in Italian, including videos, posts, and comments
Identify and escalate inappropriate, harmful, or sensitive content
Apply professional judgment and ensure consistent moderation decisions
Collaborate with team members to resolve complex cases and identify recurring trends
Document moderation actions and maintain accurate records
Contribute to process improvements and knowledge sharing within the moderation team

Your Qualifications
Native or fluent 1/C2) German or Dutch
Good command of English (B2) for internal communication
Strong attention to detail and analytical skills
Comfortable handling sensitive content professionally and consistently
Previous experience in content moderation, social media, or customer support is a plus
Ability to work in a fast-paced, performance-driven environment
Empathetic, professional, and resilient under pressure
Team player with a proactive and adaptable attitude

The Offer
Full-time, on-site position in Lisbon
Flights to Lisbon covered
Option to live in one of Teleperformance’s fully equipped, shared apartments, located 20–60 minutes from the workplace
Guidance and support throughout the relocation process
Paid professional training and structured onboarding
Health insurance and meal allowances from day one
Career growth and development opportunities in an international, multicultural environment